AUEnglish · Australia
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Slotornado / Need help?

Need help?

Everything to get going in Australia: what to upload, how banking works, how to install the app and where to find support.

01ID check step by step

Open your profile and tap Verification. You'll see three upload slots: identity, address and payment. Add a clear photo or scan to each.

The casino checks the uploads and your withdrawal requests. It can ask for more, and you can send extra details to support any time. Using the same name everywhere speeds it up.

02What to upload
01

Identity

Passport, ID card, driver licence or another official document in their place.

02

Address

A utility bill, phone bill or bank statement showing your full name and address.

03

Payment

A screenshot or photo from online banking, a statement or your Skrill page showing the deposit.

JPG, PNG or PDF, 10 MB max per file.

03Putting money in

Tap Deposit to open the cashier. The methods open to you are listed with their minimums. When we looked these included crypto (BTC from 0.00035, LTC from 0.5, USDT from 20), MiFinity and open banking from roughly A$30.

Enter your bonus code before paying if you want a bonus. Afterwards it's too late.

04Taking money out

Open the Withdraw tab in the cashier, pick a method and an amount. Wagering on any active bonus has to be finished first. Every winnings request is checked before payment, and the casino may ask you to confirm your identity and payment details.

Bonus winnings are capped in the promo rules, so read the limits for the offer you used.

05Install the app

Slotornado is a web app, so there's nothing to download from a store. Follow the steps below for your phone.

Android

1

Open the site in Chrome and tap the three-dot menu.

2

Pick "Add to Home screen".

3

Hit "Install" to confirm.

iPhone (iOS)

1

Open the site in Safari and tap the three dots in the address bar.

2

Tap Share.

3

Scroll down to "Add to Home Screen".

4

Tap Add, top right.

06Talk to support

Live chat sits in the corner of every casino page. You can also email support@slotornado.com. Include your player ID and a short description, and attach screenshots if they help.

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